Picking up your order
We’re delighted to offer a free collection service to customers that will be available on the performance dates of our 11-piece and 5-piece tours between April and July. Please select your date and location carefully as orders will be available for collection at the named venue on the evening of the event only.
Orders will be available for collection at the stated venue 30 minutes before and after the show, as well as during the interval.
When to collect your order
While you can collect at any point in the evening that the house is open and our stall is staffed, please try to pick up either before or after the show, rather than at the interval. The merchandise stand is always at its busiest during the interval, and part of the thinking behind ordering in advance and collecting from shows is to increase safety by reducing traffic around the stall during the interval!
If your purchase included a pre-order of the Sorrows Away album, this will be shipped to you on release day. We will be in touch by email with the Autumn release date when it is confirmed. If you ordered a Sorrows Away bundle and chose to collect, you can pick up the other non-album items in your bundle.
If in the event, you are unable to collect at the show for any reason, you will be contacted with the choice of either picking up your goods at a different show before the end of June, or to pay for the goods to be shipped.
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