Shipping & returns
We want shopping with The Unthanks to be easy. To make sure you’re completely satisfied with your experience with us we have a simple Shipping & Returns process.
We use Royal Mail to ship orders in the UK and overseas. Pricing has been calculated according to weight, and we’ve tried to keep these costs as low as possible. The average shipping times are:
- UK – Delivery in 48 hours
- Europe – Delivery in up to 14 working days
- Rest of World – Delivery in up to 2-3 weeks
We aim to ship all orders within 24 hours of receipt or on the next working day, however because we’re a small team and sometimes on the road, there may on occasion be a small delay in dispatching your order.
You can find out more on our shipping page.
We’re happy to accept returns or exchanges of clothing or records in new and unworn condition with original packaging, within 14 days of receipt.
We do not accept returns of records where the product is not received back with us in its original condition and packaging, for example where a CD/vinyl has been opened. To return your order, please contact us first at firstname.lastname@example.org.
For more information about returns, see our returns page.